Zoom Troubleshooting

If you are having connection problems or other issues during Zoom meetings, try the tips below. Contact the LMC or submit a help ticket if you can not fix the problem.​
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Plug Chromebook into charger (not battery power).​
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Close any browser tabs not needed for your class meeting. 
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Sit as close to your home wireless router as possible. Limit the number of devices streaming on your network while on a Zoom call.
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Disable Bluetooth on your Chromebook if you are not using it. Click the quick settings panel (bottom right corner) and then Bluetooth icon.
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Shutdown / restart Chromebook before a Zoom call or when you are not using it.
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Test your camera and audio at zoom.us/test and webcammictest.com Test your network speed (need 2 mb upload) at att.com/support/speedtest
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Mute your audio and video (as allowed by your teacher) while on a Zoom call.
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Update your Chromebook’s operating system using Gopher Buddy. If nothing else works, reset your Chromebook by doing a powerwash.