Neuqua Valley LMC
  • Home
  • Research
  • Reading
  • Chromebooks

Zoom Troubleshooting

If you are having connection problems or other issues during Zoom meetings, try the tips below. Contact the LMC or submit a help ticket if you can not fix the problem.​
Picture
Plug Chromebook into charger (not battery power).​

Picture
Close any browser tabs not needed for your class meeting. 

Picture
Sit as close to your home wireless router as possible. Limit the number of devices streaming on your network while on a Zoom call.

Picture
Disable Bluetooth on your Chromebook if you are not using it. Click the quick settings panel (bottom right corner) and then Bluetooth icon.

Picture
Shutdown / restart Chromebook before a Zoom call or when you are not using it.

Picture
Test your camera and audio at zoom.us/test and webcammictest.com Test your network speed (need 2 mb upload) at att.com/support/speedtest

Picture
Mute your audio and video (as allowed by your teacher) while on a Zoom call.

Picture
Update your Chromebook’s operating system using Gopher Buddy. If nothing else works, reset your Chromebook by doing a powerwash.

Neuqua Valley High School
Birkett  Freshman Center LMC
Attn: Carrie Ory
3220 Cedar Glade Dr.
Naperville, IL 60564
(630) 428-6415
Neuqua Valley High School
Main Building LMC
Attn: Eric Bodwell
2360 95th Street 
Naperville, IL 60564
(630) 428-6050
Picture
BFC: 7:00 AM -  2:30 PM
Main: 7:00 AM - 3:00 PM 
​