Zoom Troubleshooting
If you are having connection problems or other issues during Zoom meetings, try the tips below. Contact the LMC or submit a help ticket if you can not fix the problem.
![]() Shutdown / restart Chromebook before a Zoom call or when you are not using it.
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![]() Test your camera and audio at zoom.us/test and webcammictest.com Test your network speed (need 2 mb upload) at att.com/support/speedtest
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![]() Mute your audio and video (as allowed by your teacher) while on a Zoom call.
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![]() Update your Chromebook’s operating system using Gopher Buddy. If nothing else works, reset your Chromebook by doing a powerwash.
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